Request Deletion of Your Eventrybe Data

You can ask Eventrybe to delete some or all of the personal information associated with your account.

Before submitting a request

Data deletion may affect your ability to access tickets, purchase history, saved events, organiser records and other Eventrybe services.

Before requesting deletion, save any tickets, receipts, event reports or other information you may need. If you are an event organiser, please resolve active events, refunds, disputes and outstanding payouts first.

How to delete specific data

To request the deletion of selected personal information:

1. Visit the Contact Us page on www.eventrybe.com.

2. Contact support using the email address linked to your Eventrybe account.

3. Use “Data deletion request” as the subject.

4. Provide your full name and account email address.

5. Clearly describe the information you want deleted, such as:

   • Profile information

   • Saved or followed events

   • Marketing preferences

   • Event or attendee information

   • Purchase or activity history

   • Uploaded content

6. Complete any identity-verification steps requested by our support team.

We will review your request and explain whether deleting the selected information will affect any Eventrybe features you use.

How to delete all your data

If you want Eventrybe to delete all eligible personal information associated with your account:

1. Visit the Contact Us page on www.eventrybe.com.

2. Contact support from the email address linked to your account.

3. Use “Delete all my data” as the subject.

4. Include your full name and account email address.

5. State that you want all eligible personal information associated with your Eventrybe account permanently deleted.

6. Confirm whether you also want your Eventrybe account closed.

7. Complete any identity-verification steps requested by our support team.

Once your identity has been verified and the request has been processed, we will send confirmation to your registered email address.

Information we may need to retain

Some information may not be deleted immediately where Eventrybe must retain it to:

• Comply with legal, tax, accounting or regulatory obligations

• Process transactions, refunds, disputes or organiser payouts

• Prevent fraud, abuse or security incidents

• Establish, exercise or defend legal claims

• Maintain records of valid privacy requests

Any retained information will be limited to what is necessary and kept only for the applicable retention period. Other eligible information will be deleted or anonymised.

Important information

Deleting your data does not automatically:

• Cancel a ticket or event registration

• Issue a refund

• Cancel an event you organise

• Resolve a dispute, chargeback or outstanding payout

• Delete information independently held by an event organiser

Event organisers may receive certain information when you register for or purchase tickets to their events. To request deletion of information held independently by an organiser, you may also need to contact that organiser directly.

Need help?

If you cannot access the email address associated with your account or are unsure which information to request, contact Eventrybe through the Contact Us page.

For more information about how Eventrybe collects, uses and retains personal information, please review our Privacy Policy.